Goods And Returns
if the customer wishes to purchase goods through the site, the customer is agreeing to comply with and be bound by the terms and conditions contained in this clause 14.23, which together with the other terms and conditions incorporated in these conditions shall govern all sales made through the site (save that in the event of any conflict, the terms and conditions contained in this clause 14.23 shall prevail).
The content of the pages of the site is for the customer’s general information and use only and is subject to change without notice.
All goods are offered by the company subject to availability and the company reserves the right to cancel any order placed by the customer if the company has insufficient stock to deliver the goods the customer has ordered.
By placing an order through the site, the customer warrants that:
- The customer is legally capable of entering into binding contracts; and
- The customer is at least 18 years old.
After placing an order, the customer will receive an email from the company acknowledging that the company has received the customer’s order. Please note that this does not mean that the customer’s order has been accepted.
The customer may be required to pay extra for delivery to certain destinations and it might not be possible for the company to deliver to some locations. The company’s delivery charges are set out in the site. If the company is unable to deliver to the customer’s location the company will notify the customer of this by email and invite the customer to choose a different delivery location; if the customer is unable or unwilling to do this, the company reserves the right to cancel the customer’s order and refund the customer’s payment.
If the customer’s order is returned to the company because the courier could not complete delivery to the customer for any reason, the customer will be responsible for the additional delivery charges if the goods are re-delivered. The company will contact the customer upon the return of the goods to the company by the courier and the company can either arrange re-delivery of the goods, or the customer will have the option of cancelling the customer’s order and the company will refund the customer’s payment, less delivery charges.
For small orders, the company will be entitled to make a minimum order charge or to add a surcharge for delivery, details of which will be provided to the customer at the time that the company acknowledges the customer’s order.
In the event that the customer is in breach of the contract, the company reserves the right to refuse to supply the customer with any additional goods, or to suspend the delivery of any goods, without limiting any other remedy available to the company. The company may exercise this right until such time as the breach has been remedied, where such breach is remediable.
All quoted prices exclude VAT (where applicable) unless otherwise stated. VAT and delivery charges will be added to the sales total at the checkout stage.
The price of the goods will be as quoted on this site from time to time, except in cases of obvious error.
All prices and charges shown on the site are in UK pounds sterling, which is the currency in which the customer will be billed; any other currency displayed on the site is for comparison only. If the customer purchases the goods from outside the United Kingdom, currency fluctuations and credit card charges may make a difference to the amount billed to the customer’s credit or debit card.
Prices are liable to change at any time, but changes will not affect orders in respect of which the company has already sent the customer a dispatch confirmation.
The site contains a large number of goods and is it always possible that, despite the company’s best efforts, some of the goods listed on the site may be incorrectly priced. The company will normally verify prices as part of the company’s stated price, the company will charge the lower amount when dispatching the goods to the customer. If the correct price of the goods is higher than the price stated on the site, the company will normally, at the company’s discretion, either contact the customer for instructions before dispatching the goods, or reject the customer’s order and notify the customer of such rejection.
The company is under no obligation to provide the goods to the customer at the incorrect (lower) price, even after the company has sent the customer a dispatch confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by the customer as a mispricing.
Unless the customer has an approved trade account with the company, payment in full for all goods is required at point of sale. Goods will not be dispatched until full payment has been received; this will not be deemed to have occurred until the credit or debit card used by the customer to make the payment has been verified, or the company has received the customer’s bank transfer. The company accepts payment by credit card or debit card with Visa, Maestro and MasterCard and accepts payment via PayPal.
No cancellation, suspension of variation of the contract requested by the customer shall be valid unless agreed with the company in writing and such agreement will only be given, subject to adequate compensation or expenses incurred in connection with the contract and for any loss of profit. In addition to the above compensation, the company may impose a cancellation, restocking and administrative charge at its discretion.
A customer shall be deemed to be placing their order for goods from the Company. All other customers shall be deemed to be business customers.
A consumer may cancel a contract entered into the company through the site (without giving any reason for the cancellation) at any time within the period:
- Beginning upon the submission of the customer’s offer; and
- Ending at the end of 14 days after the day on which the goods come into the customer’s physical possession or the physical possession of a person identified by the customer to take possession of them (or, if the contract is for delivery of multiple goods, lots of pieces of something, 14 days after the day on which the last of those goods, lots or pieces comes into the customer’s physical possession or the physical possession of a person identified by the customer to take possession of them).
In order to cancel a contract on the basis described in clause 14.23 the customer must inform the company of the customer’s decision to cancel. The customer may inform the company by means of any clear statement setting out the decision. The customer may inform the company using the cancellation form that the company will make available to the customer. To meet the cancellation deadline, it is sufficient for the customer to send the customer’s communication concerning the exercise of the right to cancel before the cancellation period has expired.
The customer must send the goods back to the company or hand them over to the company or a person authorised by the company to receive them. The customer must comply with the customer’s obligations referred to in this clause 14.23 without undue delay and in any event not later than 14 days after the day on which the customer informs the company of the customer’s decision to cancel the contract. The customer must pay the direct cost of returning the goods.
If the customer cancels a contract on the basis described in clause 14.23 the customer will receive a full refund of the amount the customer paid to the company in respect of the order including costs of delivery to the customer.
If the value of the goods returned by the customer is diminished by any amount as a result of the handling of those goods by the customer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the company may recover that amount from the customer up to the contract price. The company may recover that amount by deducting it from any refund due to the customer or require the customer to pay that amount direct to the company. Handling which goes beyond the sort of handling that might reasonably be allowed in a store will be “beyond what is necessary to establish the nature, characteristics and functioning of the goods” for these purposes.
Unless the company has offered to collect the goods, the company will process a refund due to the customer as a result of a cancellation on the basis described in clause 14.23 within the period of 14 days after the day on which the company received the returned goods or (if earlier) after the day on which the customer supplies to the company evidence of having sent the goods back. If the company has not sent the goods to the customer at the time of cancellation or has offered to collect the goods, the company will process a refund due to the customer without undue delay and, in any case, within the period of 14 days after the day on which the company is informed of the cancellation.
The cancellation right described in clause 14.23 is in addition to any other right that the customer might have to reject the goods, for instance because they are faulty or defective.
The customer will not have the right to cancel a contract on the basis described in clause 14.25 in suspect of any special order, custom made or customised goods.
Any goods returned to the company by the customer will be examined by the company and the customer will be notified via e-mail within a reasonable time of any refund to which the customer is entitled. The company will usually process the refund as soon as possible thereafter. Goods may not be returned without prior notification.